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How ace111 Handles Your Personal Data

This privacy policy explains exactly what data ace111 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we protect it. Access to our services depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket wallet info securedNo third-party data sellingYou control your data requests
ace111 How ace111 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or via the help section on the ace111 platform. We aim to respond to data-related requests within a reasonable period — complex cases involving account verification or wallet records may take longer.

Live Chat Open the chat icon inside your account dashboard. Our team picks up privacy and data queries there and can escalate to the privacy handling team if needed.
Email Support Send your data request or privacy concern by email. Include your registered phone number so we can locate your account without asking for sensitive details twice.
Account Help Section The help section inside ace111 includes a data request form. Fill it in while logged in and your account details are attached automatically — no need to type them again.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at ace111 runs across four areas: how we collect it, how long we keep it, who can access it, and how you can act on it. Your payment details — whether that's a bKash mobile number or a Rocket account reference — are handled under encryption and are never passed to unrelated third parties. We keep session and transaction records for as long as your account is active and for a period after closure as required by standard platform operations. You can request to see, correct or delete your data by contacting our support team directly.

Encrypted Storage

Your account credentials and linked wallet identifiers — bKash, Nagad, Rocket — are stored under encryption. We do not hold plain-text payment numbers in our databases.

Cookie and Session Control

We use cookies to maintain your logged-in state across devices. You can clear cookies from your browser settings at any time, though this will end your current session.

Data Retention Policy

Account and transaction data is retained while your account is open and for a standard period after closure. You can request details of what we hold by contacting support.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of your records, or ask for deletion where it does not conflict with our operational requirements. Submit via live chat or email.

Common Questions About Your Privacy on ace111

These are the questions we hear most often about how ace111 collects, uses and protects your personal data. If your question is not covered here, contact us through the live chat or email channel listed in the support section above.

We collect your name, phone number, email address and the wallet identifiers you use — such as your bKash or Nagad mobile number — along with device and session data generated during your visits.

Your wallet number is recorded as part of the transaction log for verification purposes. It is stored under encryption and is not used to initiate any payment without a fresh action from you.

We do not sell or share your personal data with third parties for marketing. Data may be shared with payment processors like bKash or Nagad only to complete transactions you authorise.

Log into your account and use the data request form in the help section, or contact support via live chat or email. Include your registered phone number to help us locate your records quickly.

Yes. You can request deletion of personal data that is not required for active account operations or transaction records. Contact our support team and they will walk you through the process.

We use cookies to keep your session active across your phone and browser. You can disable cookies in your device or browser settings, but doing so will log you out and may affect account functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.